Privacy Policy – SMS Messaging Section

SMS Privacy Statement
Axess Energy (“we,” “us,” “our”) values your privacy. This SMS Privacy Statement explains how we collect, use, and protect your information when you opt in to receive text messages from us.
Information We Collect

When you opt in to receive SMS messages, we collect:
• Your mobile phone number
• Your name (if provided)
• The date and time of opt-in
• Message delivery and interaction data (e.g., when messages are opened or replied to)

 

How We Use Your Information
We use your mobile number solely for sending you transactional alerts, account updates, appointment reminders, and/or promotional messages you have consented to receive.
Information Sharing
We do not sell, rent, or share your phone number or SMS opt-in information with third parties for their own marketing purposes. Your information may be shared with trusted vendors only for message delivery and only under strict confidentiality obligations.

 

Your Choices & Opt-Out
You may opt out at any time by replying “STOP” to any message you receive from us. You may also contact us at support@axessenergy.com or (435) 772-9262 to request removal.
After opting out, you may continue to receive messages related to your account until your balance is resolved or as otherwise required by law.

 

Message Frequency & Fees
Message frequency varies based on your account activity and preferences. Message and data rates may apply.
Security. We protect your personal information with encryption and secure data storage.

 

SMS Terms of Service
By opting in to Axess Energy SMS communications, you agree to the following terms:

 

Program Description
You consent to receive text messages from Axess Energy at the mobile number you provide. Messages may include payment reminders, service updates, appointment scheduling, or promotional offers (if you opted in for marketing).

Consent
You confirm you are the account holder or authorized user of the provided mobile number and have given express consent to receive messages.
   
Opt-Out Instructions
Reply “STOP” to cancel. After you send “STOP,” we may send you a confirmation message, and you will no longer receive SMS communications, except where legally required.

 

Help Instructions
Reply “HELP” for assistance, or contact our support team at support@axessenergy.com or (435) 772-9262.

 

Message Frequency
Message frequency will vary depending on your account activity and service needs.

 

Charges
Message and data rates may apply according to your mobile carrier’s plan.

 

Privacy
Your use of the SMS service is subject to our full Privacy Policy, available at www.axessenergy.com.